May 2018 The next time someone criticizes you and says, “Feedback is a gift,” resist the temptation to ask where the returns and exchanges department is. And now, some articles worth keeping: 1. The Two Traits of the Best Problem-Solving Teams You want teams that are cognitively diverse and psychologically safe. A variety of thinking styles—coupled with the freedom to take risks without being punished—enables groups to generate, test, and implement creative ideas.